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Attempts to upload pictures all say the file is not compatible.

New Here ,
Apr 27, 2024 Apr 27, 2024

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I can no longer upload a photo to edit ever since the latest update. Even a simple .jpg doesn't work. I've cleared the cache, gotten the latest update, and restarted my phone to no avail.

 

Anyone have this issue or know a fix?

TOPICS
Android , Image Editor , Performance , Social Media

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Hi @Josh37023907wako 

 

This might be a known issue. Please check the workaround (in bold below)

Uploading a file from the device failed (Android).

When uploading a file from your Android device, upload may fail when selecting Photos, Videos, Take a photo, or Record a video. As a workaround, you can select Upload from device > Choose file to upload a file from your Android device.

 

Thanks

Abhi G

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Participant ,
May 14, 2024 May 14, 2024

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I have this same issue with the desktop application. Doesn't matter if uploading or drag n drop. PNG or JPGs all get a red error at the bottom of the screen "file not compatible". But on the browser version the I can upload with no issues into the same Express project both PNG and JPG as an upload or as a drag n drop.

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Participant ,
May 14, 2024 May 14, 2024

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LATEST

I am using a Mac. Sonoma 14.4.1

Chrome browser: Version 124.0.6367.201 (Official Build) (x86_64)

 

I have tried uninstalling the app and reinstalling it with no change with the error.

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