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Background remover not working

New Here ,
Dec 14, 2025 Dec 14, 2025

I hit the remove background and I get a message saying it is not working. 

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correct answers 1 Correct answer

Community Expert , Jan 10, 2026 Jan 10, 2026

@FedEx Man I literally just tried a few seconds ago, and it's working for me.  I would suggest clearing your history, cookies, and cache of your web browser. Make sure to select 'All Time.' If you are using your mobile/tablet app, I would also clear cache of the App. And restart the app or browser

creativeexplorer_0-1768111092243.png

 

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Community Expert ,
Jan 10, 2026 Jan 10, 2026

@FedEx Man I literally just tried a few seconds ago, and it's working for me.  I would suggest clearing your history, cookies, and cache of your web browser. Make sure to select 'All Time.' If you are using your mobile/tablet app, I would also clear cache of the App. And restart the app or browser

creativeexplorer_0-1768111092243.png

 

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Adobe Employee ,
Jan 12, 2026 Jan 12, 2026
LATEST

Hi @FedEx Man, are you still experiencing issues with the removed background feature in Adobe Express? Can you confirm if the mentioned steps helped you resolve the problem? 

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