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what app?
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This is a frequent complaint from users of Adobe Express for their web/social media images. Bottom line, Adobe Express outputs to a lower file size to save bandwidth. Unfortunately, saving bandwidth can reduce image quality on certain high-pixel density displays like Retinas. However, average density display users don't notice much difference in quality.
For my own web projects, I'm using Photoshop CC and SavingAs WEBP file type. WEBP generates higher picture quality at 25% less bandwdith than a comparable PNG file. You can read more about WEBP files below.
https://developers.google.com/speed/webp
Online WEBP Converter
https://cloudconvert.com/webp-converter
That said, I don't know if Adobe Express or Etsy support WEBP images yet. Although they should as most modern browsers do support the improved file format.
Hope that helps.
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I noticed this too. I had much better results exporting from Adobe Express to a PDF, and then using acrobat to save the JPG / PNG files.