Bug of Webpage Logo Transparency

[jeff27057530ofwq]

The logo file I uploaded is transparent, but when it is displayes as white background recently, and Idk why😢

[Tarun Saini]

Hi @jeff27057530ofwq,

Welcome to the community! We're sorry to hear about this. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun

[Amitej S]

Hi @jeff27057530ofwq, our team is working on resolving this. We'll let you know once there is more info on this. Feel free to post here if you see this issue being resolved. 

Best!

[tsol]

Hi all.  I am having the same issue within Adobe Express Webpages (previously Spark Pages).  All previously uploaded transparent PNGS are now showing up with a white background.  Has there been a solution to this yet? - Thank you!

[Amitej S]

Hi @tsol, our team is aware of the issue and is working on resolving it. We'll let you know once it's fixed.

Thanks for posting here!

Best!