• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can not access my brands in new projects

New Here ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

I use Adobe Express in the Chrome browser on Windows 10. Suddenly, in the last projects I created, I could not access my brands. When I go to "Design" in the right menu inside the project, there are no brands as seen in the screenshot below.No brands in project.png

If I click "Switch brand" or "Add your brand", I come to this page where there are no brands: 

Add brand.png I am also not able to add a brand (see error message in screenshot below):

Not able to add brand.png

However, when I click on "Brands" in the left menu in the last screenshot I can see all my brands and edit them. In the old projects I created a few days ago and before I can still use my brands as usual. Does anyone know how to fix this bug or report it? I considered using the Bug report form at https://www.adobe.com/products/wishform.html, but Adobe Express is not on the product list there.

Views

683

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 04, 2022 Nov 04, 2022

Hi @Kristiansen, this should not be happening. Here is the answer to your first query. Try clearing cache and cookies, try using a different browser, and see if that works for you. In the last screenshot where you got the error of not uploading the brands, please check if that is happening with a particular brand. Also, try using a different brand and see if that makes any difference. Try these steps and write us back with any observations. Thanks ^Manmeet

Votes

Translate

Translate
Adobe Employee ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

Hi @Kristiansen, this should not be happening. Here is the answer to your first query. Try clearing cache and cookies, try using a different browser, and see if that works for you. In the last screenshot where you got the error of not uploading the brands, please check if that is happening with a particular brand. Also, try using a different brand and see if that makes any difference. Try these steps and write us back with any observations. Thanks ^Manmeet

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 06, 2022 Nov 06, 2022

Copy link to clipboard

Copied

It worked in another browser and also when I cleared cache and cookies in Google Chrome. Thanks for the quick help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

Copy link to clipboard

Copied

LATEST

@Kristiansen great news! Thanks for confirming. This will help other users too. Feel free to write us back if have any questions/concerns. Thanks ^Manmeet

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines