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Can not download video due to the message below, please help

New Here ,
Aug 25, 2023 Aug 25, 2023

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I tried to power off, clear cache. How can I get past this message and download my video? Thank you!

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Exporting and Sharing , Performance , Video

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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@default31896834x8it4j sorry you're running into download issues! Are you still seeing that message? This appears when the video content is getting uploaded and saved as part of saving your file. If you're still seeing issues, please send me a DM so I can try to help troubleshoot. 

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Thanks for your help! I ended up deleting the video because nothing was
working to fix it.

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