• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Can't delete folder in Adobe Express

New Here ,
May 18, 2022 May 18, 2022

Copy link to clipboard

Copied

Hi,

When I try to delete a folder in Adobe Express I made a long time ago, I can't delete it because it says the folder still contains projects I need to move out of it first. The thing is, there are no projects in it, it's empty. There's only one subfolder in it which I've already emptied too, but then this subfolder can't be deleted for the same reason.. Does anyone know how to solve this?

TOPICS
Creative , How to , Problem or error

Views

267

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2022 May 18, 2022

Copy link to clipboard

Copied

Hi Ashlynn,

 

I tested and was able to reproduce  the issue. This appears to be a bug. I'll report the issue to our developers. Thanks for posting about it and letting us know.

 

Best,

Dave

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2022 May 18, 2022

Copy link to clipboard

Copied

Hi Ashlynn,

Are you still encountering the issue? I was able to reproduce it at first but it appears to be working now.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 18, 2022 May 18, 2022

Copy link to clipboard

Copied

Hi David,

Thank you for looking into it. I just checked and nothing has changed unfortunately. What is a bug anyway? 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

Thank you for testing, would it be possible to share a couple screen shots of the error for each folder? I tried recreating it again but it is still working okay for me. Is the email you use here on the forums the same as you use to log into Creative Cloud Express with? A bug is just something not working correctly in the software. Thanks for your help on this 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

Yes, I put the screenshots of the notification down below. 

The original folder called "Work'' contains the other subfolder ''Business Fashion ..'' and both are empty.

Then when I try to delete either one of them this same notification pops up.

I do use the same email for the forum and logging in. 

Thank you 🙂

AshlynnCP_3-1652985359459.png

 

AshlynnCP_2-1652985286962.png

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

Thank you for the additional info and the screen shots. I'll share this info with our developers and see what they say.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

Thank you! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

Hi Ashlynn,

 

Engineering was investigating your account and even though it doesn't show anything in the Business Fashion Academy folder from your side it was showing that the folder contained 4 items when they were reviewing your account. They suggested it might be a good idea to check the folder in incognito mode/private browsing just to ensure that the view doesn't change. Here is a page explaining the process in case it's helpful https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DAndroid

Do you have very many projects in the other folder from your screenshot, the Imagery Atelier folder? Another suggestion is there is a way to remove all folders. Any projects are just moved to the initial project space. This might be another solution if you haven't invested much time in setting up folders to organize your projects and the incognito option doesn't help. Please test incognito mode and let me know if removing all folders would be a viable option. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

Hi David, 

 

I actually feel like your last suggestion will work best for me. Luckily I haven't organized my projects in folders a lot at all so deleting all of them would be a quick way to solve the problem. How can I do this? Thank you for suggesting it, I had not thought of it myself yet. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

I'll respond to you privately on the process so others don't do so accidentally.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

I used the link and deleted all the folders, thank you so much for helping! 🙂 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

Excellent, great to hear that worked 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

LATEST

Hello, I am currently experiencing the same problem as Ashlynn in Adobe Express. I tried to use the tips/recommendation you said in this post, however I still cannot delete my folders.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 05, 2022 Sep 05, 2022

Copy link to clipboard

Copied

 

Bonjour, Peut etre que j'ai mal traduit mais je cherche a supprimer des dossiers avec des projets dedans   est ce possible?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

Copy link to clipboard

Copied

Hello @QuentinRoche , it is not possible to delete a folder containing projects. If you attempt to do so, you'll receive a message saying you must remove the projects first.   

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines