Can't download pdf

Report · Aug 24, 2023

I'm trying to download a project. It's 17 pages, I want them to download in one single pdf. The download stucks at 90%, and never ends. I've tried it several times, all the same.

Report · Aug 29, 2023

Hi @default31872605et7m1j ,

Thanks for reporting this issue and apologies for inconvenience. Team is actively looking into these issues and there have been some fixes done recently. Can you confirm if the issue is still faced ? If yes , it would be very helpful if you'd be willing to share the document with us, so that we can take an in-depth look at what's going on. Let us know , and then I will send you a private message on details on how to share the document.

Regards,

Divya Kumar Singh

Report · Sep 03, 2023

I have the same problem, also it shows error that it couldnt be downloaded.

i tried to see in my phone but the whole project isnt even there on my phone

Report · Sep 06, 2023

Can you share some more details around your project where the issue is faced? Additional information like:

1.Number of pages in project?

2.Does the project has large number of images?

3.Is it created from existing template or created from scratch?

4.Issue screenshot.

It would be very helpful if you'd be willing to share the document with us, so that we can take an in-depth look and investigate. If yes, will send you a private message on details on how to share the document.

Regards,

Divya Kumar Singh

Report · Oct 11, 2023

I am facing the same problem, i want to download my 9 pages A4 size pdf document from Adobe Express, tried downloading many times but alway message comes "Error Occured while downloading your files, please try again" what is the solution? how should i download the file? it's ugrent. Thankyou !

Report · Oct 11, 2023

Hi @Digital32846701n55f ,

Can you share some more details around your project where the issue is faced? Additional information like:

Is it created from existing template or created from scratch or is it a imported PDF?
Issue screenshot.

It would be very helpful if you'd be willing to share the document with us, so that we can take an in-depth look and investigate. If yes, will send you a private message on details on how to share the document.

Regards,

Divya Kumar Singh

Report · Oct 11, 2023

sure! As i select all pages to download as pdf then download bar always stays at 90% and holds on for very long time and then error message occurs. Have tried to download many times but it's not downloading.

1. no it is not created from existing template, it is build from scratch and no it is no imported pdf.
2. Screen shot below

And i am willing to share my document, please message me as soon as possible, so that the problem can be solved sooner because it's very urgent.

Report · Dec 13, 2023

Is there a resoulution for the failure to download trend. i stayed up all night to create a file that was needed last night and cannot get it downloaded. Is is 85 pages and contains several large graphics. It get to 90% complete then files and suggest i try later. I have tried at least 10 times since last night and still cannot download it to send to printer.

Report · Dec 26, 2023

Hi there,

We're sorry to hear about this. I have shared the information with the team. Meanwhile, could you please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? If you've recently installed any extensions or plugins, please disable them and then give it a try.

Regards,

Tarun