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Can't download transparent png

New Here ,
May 10, 2022 May 10, 2022

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I wasnt having this issue last week, but I no longer have the option on desktop or my phone app to download a transparent vs solid image when I'm trying to download via PNG. Was this taken away or is this a glitch? I see the promo now for the new content scheduler, but I can't brand my graphics without that transparent option. 

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Bug , Creative , Problem or error

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi there,

Could you share the screenshot of what is displayed when you try to download via PNG?  What mobile OS are you encountering on (iOS/ Android)? Are you getting any error messages?

 

The feature still exists; please refer to the screenshot for the web app.

AmitejSandhu_0-1652290495104.png

 

Also, for desktop (Web app), you may try the following steps:

  • Try signing out and then signing in again.
  • Using Incognito or private browser mode.
  • Trying after clearing the cache and cookies of the browser.
  • Rebooting the machine.

 

Let us know how it goes; we are here to help just need some more info.

 

Thanks

Amitej

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