Can't download transparent png

[Virginia2439566010qi]

I wasnt having this issue last week, but I no longer have the option on desktop or my phone app to download a transparent vs solid image when I'm trying to download via PNG. Was this taken away or is this a glitch? I see the promo now for the new content scheduler, but I can't brand my graphics without that transparent option. 

[Amitej S]

Hi there,

Could you share the screenshot of what is displayed when you try to download via PNG?  What mobile OS are you encountering on (iOS/ Android)? Are you getting any error messages?

The feature still exists; please refer to the screenshot for the web app.

Also, for desktop (Web app), you may try the following steps:

• Try signing out and then signing in again.
• Using Incognito or private browser mode.
• Trying after clearing the cache and cookies of the browser.
• Rebooting the machine.

Let us know how it goes; we are here to help just need some more info.

Thanks

Amitej