Can't schedule post to business profiles that are linked to the account

[JB471]

I have a bunch of content in my shared projects calendar that I want to schedule for my business social media accounts.

These accounts have been connected by another team member and I can see them when looking at the 'manage connections' on the main calendar. When editing the post, the 'select channels' profile has them under 'personal calendar', and they are technically visible... but when I select the profile and hit save, nothing happens and nothing get's saved.

If I make any edits, they won't save if a profile is selected. Provided I don't try to select a profile, I can edit and save freely without issue.

I have looked at adding these profiles myself as I have full admin rights for these pages. However, when looking at LinkedIn specifically, when I connect Adobe Express, I can see profiles from previous employemnts that I have not managed for over 8 years, yet I can't see the current and ONLY profiles I am managing... anyone else experienced and found a solution to this?

[Tarun Saini]

Hi 

@JB471

,

Welcome to the community! We're sorry to hear about this issue. Have you tried signing out and signing in again to check if that helps? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Try clearing the browser's cache and cookies, and restart the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/41l187y

Regards,

Tarun

[JB471]

Hey @Tarun Saini ,

I have tried all of those points and end up with the same issue unfortunatly. I did think it was something to do with a cacheing issue, but after completely clearing it, signing out and trying various browsers (Edge, Chrome, Firefox) I got the same issue.

My team don't share the same issue of past accounts howing when linking Adobe Express to LinkedIn, but they do seems to experience the same issue of not being able to assign a particular page to a post.

If you have any more ides, I am open to suggestions.

Regards,
JB