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CC Express not able to see the template when searching

Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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When searching for templates, I can't see the images in my searches. I have to click on it in order to see and then go back and click on a blank image again. I'm connected to wifi and deleted that app and installed it again. 

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correct answers 3 Correct answers

Adobe Employee , Apr 04, 2022 Apr 04, 2022

Hi,

 

Thanks for reaching out.

I'd like to inform you that the issue you brought up, 'Searching Templates Preview Issue(Grey Boxes)', is known to us, and it is being worked on by our engineering team. It will be resolved soon, and once we hear from them, we will update you.

 

However, this issue is limited to mobile devices only (iOS & Android); meanwhile, you may use Creative Cloud Express on any web browser on a computer system, so the work isn't affected.

 

Also, as this release is just the b

...

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Community Beginner , Apr 04, 2022 Apr 04, 2022

Thank you so much for the update, I do hope that it gets resolved soon. Most of the time i'm on the road on my iphone when I'm creating in CC Express... 

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Adobe Employee , Apr 05, 2022 Apr 05, 2022

Hi all,

@VisionDezignz @plays830037 @TAbbas @phreadie @3000kelvin 

 

Please reinstall the app as the 'Searching Templates Preview Issue(Grey Boxes)' issue is resolved with the new version of Creative Cloud Express.

 

Let us know if you're still having trouble with this issue.

 

Regards,

Amitej

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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I'm having the same problem both on my phone and iPad. 

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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Yes exactly! I can see on the templates on my desktop but not on my phone or IPad... 

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New Here ,
Apr 03, 2022 Apr 03, 2022

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Ugh. Same! Using an iPhone. 

9DD36702-FDE7-4107-B04B-D57FC6C6311A.jpeg

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New Here ,
Apr 03, 2022 Apr 03, 2022

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Excact same trouble here. On an iPhone with latest software, tried both WiFi and 4G. Been like this for several days. I am a Premium user, but does not show either free or premium templates, when searching for sonething. 

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hi,

 

Thanks for reaching out.

I'd like to inform you that the issue you brought up, 'Searching Templates Preview Issue(Grey Boxes)', is known to us, and it is being worked on by our engineering team. It will be resolved soon, and once we hear from them, we will update you.

 

However, this issue is limited to mobile devices only (iOS & Android); meanwhile, you may use Creative Cloud Express on any web browser on a computer system, so the work isn't affected.

 

Also, as this release is just the beginning, we appreciate your patience and feedback to build this new app together!

 

Thanks,

Amitej

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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Thank you so much for the update, I do hope that it gets resolved soon. Most of the time i'm on the road on my iphone when I'm creating in CC Express... 

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi all,

@VisionDezignz @plays830037 @TAbbas @phreadie @3000kelvin 

 

Please reinstall the app as the 'Searching Templates Preview Issue(Grey Boxes)' issue is resolved with the new version of Creative Cloud Express.

 

Let us know if you're still having trouble with this issue.

 

Regards,

Amitej

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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Thank you so much!!!! I love Adobe!!! ❤️❤️ It works!!!

Sent from my iPhone

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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LATEST

It works!!! Thank you so much!!! I love Adobe!!!

❤️❤️

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