CC Express not able to see the template when searching

[Visiondezignz]

When searching for templates, I can't see the images in my searches. I have to click on it in order to see and then go back and click on a blank image again. I'm connected to wifi and deleted that app and installed it again. 

[phreadie]

I'm having the same problem both on my phone and iPad. 

[Visiondezignz]

Yes exactly! I can see on the templates on my desktop but not on my phone or IPad... 

[authentic_writer5E4A]

Ugh. Same! Using an iPhone. 

 

[plays830037]

Excact same trouble here. On an iPhone with latest software, tried both WiFi and 4G. Been like this for several days. I am a Premium user, but does not show either free or premium templates, when searching for sonething. 

[Amitej S · Accepted solution]

Hi,

Thanks for reaching out.

I'd like to inform you that the issue you brought up, 'Searching Templates Preview Issue(Grey Boxes)', is known to us, and it is being worked on by our engineering team. It will be resolved soon, and once we hear from them, we will update you.

However, this issue is limited to mobile devices only (iOS & Android); meanwhile, you may use Creative Cloud Express on any web browser on a computer system, so the work isn't affected.

Also, as this release is just the beginning, we appreciate your patience and feedback to build this new app together!

Thanks,

Amitej

[Visiondezignz · Accepted solution]

Thank you so much for the update, I do hope that it gets resolved soon. Most of the time i'm on the road on my iphone when I'm creating in CC Express... 

[Amitej S · Accepted solution]

Hi all,

@Visiondezignz @plays830037 @authentic_writer5E4A @phreadie @3000kelvin 

Please reinstall the app as the 'Searching Templates Preview Issue(Grey Boxes)' issue is resolved with the new version of Creative Cloud Express.

Let us know if you're still having trouble with this issue.

Regards,

Amitej

[Visiondezignz]

Thank you so much!!!! I love Adobe!!! ❤️❤️ It works!!!

Sent from my iPhone

[Visiondezignz]

It works!!! Thank you so much!!! I love Adobe!!!

❤️❤️