Cloud Express Schedule error

[changlisheng]

I get this error when I use it, so none of the planned content has been sent out so far.

[Manmeet2016]

Hi there, 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. The app should usually be available afterward. If not, try a different system. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks 

Manmeet

[changlisheng]

Still not working.
This clearly seems to be a server problem, and all I'm doing on the client is pointless.

[changlisheng · Accepted solution]

I found the problem: the associated instagram account is formatted as business, but actually my account is the creator.

[Nikki22533523d4at]

Hi Manmeet, I'm also experiencing this error.

Posts will post to FB, but not IG. I've tried the tips as listed in your advice above, but this isn't making a difference. Previously, the scheduler was working well for me up until 7th July.

My IG account is a business account (this is the formatting that i've selected via the connection wizard in Adobe Express)

Any help would be appreciated!

[Susi26183630nowy]

Hey Nikki,

did you solved the problem? I have to deal with the same problem and i dont know what to do. My account is also business. it works with FB, but not with IG 😞

Appreciate your answer!

Suse

[finidev]

This issue is still occurring. The schedular is not. loading.

[Manmeet2016]

Hi there, 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. The app should usually be available afterward. If not, try a different system. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks

Manmeet

[nancie d]

facebook & instagram were working for me until today - disconnected and reconnected - tried an Incognito browser and nothing is working for me at this point. 

I received the same error above as changlisheng

HELP please