Connecting a social account

[Ethan25856517iuyk]

Hello,

when trying to connect a social account to my Adobe express, to schedule posts. when I press connect I get a box pop up with "set up" at the top and nothing else. I'm not able to click on anything or type anything. 

am I doing something wrong or... ?

thanks, Ethan 

[Amitej S]

Hi @Ethan25856517iuyk 

Thanks for reaching out; this shouldn't be happening.

If possible, could you share the screenshot/screen recording of what you're encountering? Are you working on a Home network or a work network? 

Please check if you have any VPN or protection software (antivirus, firewalls); if yes, try again after disabling them. You may also try working on a different browser, Incognito/Private browser mode, or after clearing your browser's cache and cookies to check if that makes any difference.

For more info, you may visit this article: https://helpx.adobe.com/in/express/using/connect-social-media-accounts-to-scheduler.html

Let us know how it goes.

Regards,

Amitej