Content scheduler not posting to Twitter

[Katy26722661mhfg]

I am using Adobe Express to post content to Twitter via the content scheduler. Some posts are getting through but others (half) are failing to publish, and I'm seeing the error message "As this technical issue is less common, our team will need to look into this to identify what went wrong."

Does anyone have a workaround? It's working fine for Instagram and Facebook. I also have a second Express account for a different organization and am able to post to Twitter from there without issue. It's just this one connection that seems to be failing. 

[Amitej S · Accepted solution]

Hi @Katy26722661mhfg

This could have occurred if there is any issue with the project you're trying to publish on Twitter. You can refer to: https://helpx.adobe.com/in/express/using/social-media-character-limits-in-scheduler.html.

You can also try refreshing the Access token of the social media channel connections or disconnecting the Twitter account > clearing cache/cookies of the browser > logout of your account entirely from the browser or twitter.com > Reconnecting your Twitter account on Adobe Express Scheduler.

Do share your observations.

~Amitej

[Katy26722661mhfg]

Thanks! Yes, I think it is a character limit problem. When I'm posting in Twitter directly, Twitter truncates the URL as you approach the character limit, but I don't think the content scheduler is able to do that (as far as I can tell). It would be great if the error message could be tailored to explain this problem when it's happening - it was an easy fix once I knew what was up.

[Amitej S]

Hey @Katy26722661mhfg, that's a fantastic suggestion. I'll definitely let our team know about this. Thanks for posting it here & feel free to drop in such ideas as they come to you 🙂

[micah.brickner]

My company is having the same issue. It seems like the failed posts are always scheduled for 8 AM ET. Is it possible that it has anything to do with a peak usage time and an east-coast datacenter for Twitter?

[Amitej S]

Hi @micah.brickner, Could you try duplicating the project and try publishing the new one? Also, if the same project is scheduled at a different time, does it work?

[micah.brickner]

It is different projects all scheduled for the same time on different days.
When it's rescheduled, it works.

--
Micah Brickner
Communications Director
Eastern Mennonite Missions

<< personal info removed for privacy by moderator >>

Likes

[Amitej S]

Hi @micah.brickner, the content scheduler in Adobe Express relies on network APIs to publish content. So if twitters' API is overloaded at the time, then it could return errors, and the post will fail to schedule.

I recommend you try scheduling another time before or after the peak usage time to check if that makes any difference.

Let us know how it goes.

Best,

Amitej