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Creative Cloud 모든 앱 플랜의 구독을 취소하고 싶습니다.

New Here ,
Aug 03, 2023 Aug 03, 2023

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해당 플랜을 무료체험으로 활용하였다가 무료체험이 종료되기 전 취소하였는데, 아직도 등록된 카드로 결제가 시도되고 있습니다.

해당 플랜을 무료체험 일자 이후 전혀 사용한 적 없습니다. 따라서 비용이 발생할 일도 없습니다. 저의 모든 플랜을 삭제해주세요. 이후로 결제가 시도되지 않았으면 합니다.

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correct answers 1 Correct answer

Community Expert , Aug 03, 2023 Aug 03, 2023

 

quote

I want to cancel my subscription to the Creative Cloud All Apps plan. I used the plan as a free trial and canceled it before the free trial ended, but I am still trying to pay with my registered card.

I haven't used this plan at all since the date of my free trial. So you don't have to incur any costs. Please delete all my plans. I don't want any payments to be attempted in the future.

By @채원3146776563r4

 

Since you canceled your plan and are still being charged, you will need to contact Ado

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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quote

I want to cancel my subscription to the Creative Cloud All Apps plan. I used the plan as a free trial and canceled it before the free trial ended, but I am still trying to pay with my registered card.

I haven't used this plan at all since the date of my free trial. So you don't have to incur any costs. Please delete all my plans. I don't want any payments to be attempted in the future.

By @채원3146776563r4

 

Since you canceled your plan and are still being charged, you will need to contact Adobe Customer Care. Volunteers on the forums cannot see your billing information. Do not respond to PMs, which are most likely scammers.

 

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a tweet to @AdobeCare and they will contact you.

Jane

 

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