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Display glitches, unable to see project

New Here ,
Jul 07, 2022 Jul 07, 2022

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When opening a project, the display shows a glitched grayscale. This only happens with an iMac at work and not my personal macbook. It happens for all projects I try to open, old or new. Refreshing and updating does not work. The attached image is what is shown upon opening a blank new project.

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Bug , iOS , Performance , Problem or error

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi Grace, 

 

Thanks for reaching us. This shouldn't be happening!

Since when are you encountering this issue? Could you try working on a different or incognito/private browser mode on the iMac? Would it be possible for you to try after connecting the iMac to another network? Also, could you try sharing the project within your work network to see if it is limited to just this device/network?

You may try disabling browser extensions/plugins. You may even try after clearing the cache/cookies of your browser.

 

Let us know about your observations; we are here to help just need some more info.

 

Regards,

Amitej

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