Error when downloading a project in PDF

[Gijs24556460on53]

I am not able to download my project to PDF. I get the following error: 'Unknown image format.
code: 500
requestId: o0LGom7iNeOYSgl3IAawyrCrg2h1AAVR'

Does anyone know how to fix this?

Thanks in advance!

[Manmeet2016]

Hi there, 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. Try signing out of the app and then signing back in. Check this on a different system as well. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks 

Manmeet

[Martijn28572152r90j]

I had the same issue. It was because one of the images i uploaded was a webp image saved as a jpg. That made it not work. Actually converting it to a JPG fixed the issue