On every single post I schedule now, it tells me it's failed. But it hasn't. I can see the posts clearly (instagram). Why is this? Is it a glitch? Will it be fixed?
It is working, it's just annoying as I have to keep checking.
Thanks for your response. Of course, now that I've raised the issue, it's been fine! Typical. I had a scheduled post successfully publish (they were publishing anyway) but no error message. Wierd. I'll keep an eye on it and if it happens again, I'll check the situation at the time and take note of the ID etc. Thanks.
The same happened to me. I had to go in and manually add the hashtags. Super annoying to me because I thought when I saw the post that everything posted, including the first comment for IG.
Hi, this is still happening. Occured again today. A carousel post on Instagram DID publish, but the Adobe system states no. Although it did publish, it didn't publish the first comment. I've had to do that manually again.
More than 50% of the time the schedule tells me that the post to Instagram has failed. However, it hasn't. That said, the first comment with hashtags HAS failed.
It's been happening for weeks. When are you going to make this service reliable?
Thank you for being patient, and apologies for the delay in responding.
Rest assured that we have escalated the issue to our engineering team, who are urgently investigating and working on resolving this as soon as possible.
While we cannot provide an exact timeframe for the resolution, please know that we are fully committed to resolving this issue as quickly as possible.
We will let you know as soon as a fix is live.
Thanks again for your understanding and patience. Please don't hesitate to reach out if you have further questions or need assistance. We appreciate your support.
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