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Every post states it's failed. But it hasn't.

Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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On every single post I schedule now, it tells me it's failed. But it hasn't. I can see the posts clearly (instagram). Why is this? Is it a glitch? Will it be fixed?

 

It is working, it's just annoying as I have to keep checking.

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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Hi @Loren, 

Welcome to the Adobe Express Community!!

 

I tried replicating this, but it worked fine for me. Would you mind sharing a screenshot or a screen recording of the error and the workflow? 

Ensure that you have stable internet connectivity.

Also, share the post ID of any project that gets published but throws a 'failed to post/via a DM.

 

Thanks,

Amitej

 

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Thanks for your response. Of course, now that I've raised the issue, it's been fine! Typical. I had a scheduled post successfully publish (they were publishing anyway) but no error message. Wierd. I'll keep an eye on it and if it happens again, I'll check the situation at the time and take note of the ID etc. Thanks.

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Not sure where to find the ID?

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hey @Loren Curlygirl, you can find the ID in the URL of the Content Scheduler page. 

AmitejS_0-1682547628285.png

 

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Community Beginner ,
Apr 28, 2023 Apr 28, 2023

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Hi.

After a successful post, another one has stated as failed. This is for Instagram.

 

The image did actually post, however, the hashtags I had for the first comment failed to publish. Hope that narrows it down a little. 

 

The post that published successfully had the hashtags within the main caption.

This hopefully contains the ID you need.

https://schedule.adobe.com/calendar/418ff61d-dab2-478d-ac81-4bb6f7fbc510/post/943c929b-7832-49cf-a29...

 

In the meantime, I've gone back into the scheduled post, copied the hashtags, and manually put them in the first comment.

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New Here ,
Apr 28, 2023 Apr 28, 2023

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The same happened to me. I had to go in and manually add the hashtags. Super annoying to me because I thought when I saw the post that everything posted, including the first comment for IG. 

 

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Community Beginner ,
May 03, 2023 May 03, 2023

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Hi, this is still happening. Occured again today. A carousel post on Instagram DID publish, but the Adobe system states no. Although it did publish, it didn't publish the first comment. I've had to do that manually again.

This is the URL with the ID

https://schedule.adobe.com/calendar/418ff61d-dab2-478d-ac81-4bb6f7fbc510/post/d1f2a02a-2d87-4c43-ab9...

Can you help? I've not heard anything helpful so far.

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New Here ,
May 03, 2023 May 03, 2023

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It's still happening to me too. I don't want to have to switch to another scheduler, but this is getting really tedious.

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New Here ,
Apr 26, 2023 Apr 26, 2023

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This happened to me too!

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hi @elevensgirl,

You can share the post ID as well. We'll investigate further once we get the post IDs. 

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New Here ,
Apr 27, 2023 Apr 27, 2023

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https://schedule.adobe.com/calendar/bc1c8454-d140-4281-9a70-5fdb1d92b95f/post/74e0e85c-1063-42be-9ed...

 

I'm not sure if that's what you mean by the ID? You really need to be more specific.

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New Here ,
Apr 27, 2023 Apr 27, 2023

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New Here ,
Apr 28, 2023 Apr 28, 2023

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Any updates on this?

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New Here ,
May 08, 2023 May 08, 2023

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More than 50% of the time the schedule tells me that the post to Instagram has failed. However, it hasn't. That said, the first comment with hashtags HAS failed. 

It's been happening for weeks. When are you going to make this service reliable?

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Community Beginner ,
May 04, 2023 May 04, 2023

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Hi. This keeps happening. Here's yet another ID.

https://schedule.adobe.com/calendar/418ff61d-dab2-478d-ac81-4bb6f7fbc510/post/cc7a39e1-4803-478d-900...

It's incredibly frustrating. Any response?

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New Here ,
May 07, 2023 May 07, 2023

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This also happened to me! The post says it failed however it did not. It was successfully posted however the hastags did not carry across. 

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Adobe Employee ,
May 23, 2023 May 23, 2023

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LATEST

Dear All ( @Loren Curlygirl@elevensgirl@defaulth2tqke9s2v16) ,

 

Thank you for being patient, and apologies for the delay in responding.

Rest assured that we have escalated the issue to our engineering team, who are urgently investigating and working on resolving this as soon as possible.

While we cannot provide an exact timeframe for the resolution, please know that we are fully committed to resolving this issue as quickly as possible.

 

We will let you know as soon as a fix is live.

 

Thanks again for your understanding and patience. Please don't hesitate to reach out if you have further questions or need assistance. We appreciate your support.

 

Many Thanks,
Lyn 🙂

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