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Falla reconocimiento de suscripcion

New Here ,
Sep 12, 2023 Sep 12, 2023

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Alguien sabe porque carajos pago la suscripción de adobe y me dice que me inscriba ya borre el cache ya desinstale a cerré sesión en el celular y la reabri y sigue en lo mismo que pague mi suscripción le doy pagar y dice error ya compraste este elemento 

Screenshot_20230913_003205.jpg

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Android , Subscription

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hi @ring31525805irvb,

 

Thank you for reaching out.

It appears that your subscription payment went through on the 14th of September. If you're still encountering issues despite the payment, please try these quick solution steps:

1. Ensure you're signed in with the correct Adobe ID used for the subscription.

2. Confirm your internet connection is stable.

3. Restart your device.

4. Ensure you have the latest app version.

 

If the issue still persists, please don't hesitate to reach out again.

 

Lyn

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