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Feature: Connecting to multiple accounts per social handle.

New Here ,
Jul 19, 2022 Jul 19, 2022

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I have several clients that each have their own set of social media profiles. I want to use Adobe Express to create and send posts but currently, I can only add one profile for each social media channel. Is there a way to add more than one profile for each channel?

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correct answers 1 Correct answer

Adobe Employee , Jul 19, 2022 Jul 19, 2022

Hi there,

 

Thanks for writing to us.

I'd like to inform you that, as of now, the scheduler has the ability to post from only one account. Adding more than one profile for each channel in the scheduler is something we are looking into. I'll keep you posted once we have an update.

 

We appreciate your feedback and patience as we work to grow this new app together, as this is just the beginning!

 

Regards,

Amitej

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correct answers 1 Pinned Reply

Adobe Employee , Mar 20, 2023 Mar 20, 2023

Hi @Tricia28896578txo5,

 

Thank you for reaching out, and we're sorry your having difficulties connecting your Instagram account to the scheduler.

 

On the Adobe Express Scheduler, please disconnect from Facebook if connected and follow the steps on this video here before you follow the connection steps here, to "Connect to Instagram for Business,".

Please note that the Instagram account and Facebook page must be a business account/page for this to work.

 

We're here to help and looking forward

...

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi there,

 

Thanks for writing to us.

I'd like to inform you that, as of now, the scheduler has the ability to post from only one account. Adding more than one profile for each channel in the scheduler is something we are looking into. I'll keep you posted once we have an update.

 

We appreciate your feedback and patience as we work to grow this new app together, as this is just the beginning!

 

Regards,

Amitej

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Thanks for letting me know Amitej. It would simplify the workflow and I would be able to use Adobe for all my social media accounts if I could 'house' them all here instead of in Canva. 

Thanks again,

Betty

 

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Explorer ,
Dec 08, 2022 Dec 08, 2022

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Hey @Amitej S any update on this? You could post to multiple accounts in ContentCal who you bought the scheduler from, but nothing in Adobe? I manage several charity accounts, and surely for your 'Pro' level customers you could add that in. It's nearly 6 months since the last update on this, how close are we?

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Any updates on this one? 

If it happens it would greatly increase the productivity.

Thanks,

George

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @BenShakespearePhotos @GGansukh, Our team is currently working on incorporating this feature in the best possible way in Adobe Express. We'll let you know once this feature gets rolled out.

 

Thanks

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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Not good enough. Should have all be in place before you announced you are closing ContentCal.

 

Also, will we be able to port all our previous content from ContentCal into Express?

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Contributor ,
Feb 27, 2023 Feb 27, 2023

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Any update on adding multiple accounts for each social channel?

Corporate photographer based in Calgary, Canada and Oviedo, Spain. Making portraits, architectural, industrial and advertising photography for national and global brands.

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Hey @GilmourB it's our top product priority and whilst I don't expect this before mid-year, we are trying our best to get this very important feature done. I'd also love to hear of any other feature suggestions or recommendations for the product you might have!

Thanks!
Andy

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Community Beginner ,
Mar 14, 2023 Mar 14, 2023

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I'm afraid you've missed the boat. We've moved to HubSpot.

*Dave Tilmouth*
*Head of Marketing Communications*
www.unipartrail.com <> 

This e-mail has been sent in
confidence to the named addressee(s).  If you are not the intended
recipient you must not disclose or distribute it in any form, and you are
asked to contact the sender immediately 

 


<< Personal info removed for privacy by Moderator >>

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Totally understandable Dave and I'm sorry the timing did not work out better. Thank you so much for your support over the last 3 years, it'd genuinely hugely appreciated. 

Thanks!
Andy

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Contributor ,
Mar 14, 2023 Mar 14, 2023

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Hi Andy,

 

Off the top of my head:

 

- ability to post into each social channel. For example, to LinkedIn profile,

LinkedIn Page,

LinkedIn feature page,

LinkedIn Showcase page

insta reel,

insta personal profile,

insta business profile,

insta BTS account profile

 

- fix the group layers function it so buried I can never find it. The three adobe tutorials for it don't work, the functionality is now click and drag. In the tutorials it is shift/select/repeat. 

 

- add  Google GMB, now called Business Profile

 

- get better template designs,  hire my wife,  she's a wonderful designer

 

- seriously,  get better templates

 

 

 

<< Post Moderated >>

Corporate photographer based in Calgary, Canada and Oviedo, Spain. Making portraits, architectural, industrial and advertising photography for national and global brands.

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Community Beginner ,
Mar 15, 2023 Mar 15, 2023

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I've tried everything on here too. I've spent most of the day trying to just do the same thing over and over again - it's not working. I hope AI works better than this - or we're all doomed. This is not just click and go

 

The scheduler just won't work!

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Hi @Tricia28896578txo5,

 

Thank you for reaching out, and we're sorry your having difficulties connecting your Instagram account to the scheduler.

 

On the Adobe Express Scheduler, please disconnect from Facebook if connected and follow the steps on this video here before you follow the connection steps here, to "Connect to Instagram for Business,".

Please note that the Instagram account and Facebook page must be a business account/page for this to work.

 

We're here to help and looking forward to hearing from you about how it goes.

 

Many Thanks,

Lyn

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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Hello, can I call you tomorrow to get help

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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I need some help with instagram and facebook for more accounts - this is
frustrating. It would be easier to talk to a person

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Hi @Tricia28896578txo5,

 

Thank you for your reply, and apologies for the confusion. 

We constantly strive to improve the Adobe express app, but the feature of connecting the same multiple handles at once isn't available yet. 

 

You might find this thread helpful: https://community.adobe.com/t5/adobe-express-discussions/adding-more-social-media-profiles/m-p/13650....

 

Thank you for being part of the Adobe Express community.

We are always here to help, and we apologize again for any frustration caused.

 

Many thanks,

~Lyn

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Community Beginner ,
Mar 21, 2023 Mar 21, 2023

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Hello- can I speak to a real person today? I have two accounts and I’m
trying to get them synced. I’m tired of doing this over and over. Who can I
call?

Or, I’ll cancel it

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Hi @Tricia28896578txo5,

 

We are the community support. If you need someone via the phone, kindly follow this link here to contact our Customer Care Team.

 

I hope they''ll be able to resolve this for you as soon as possible.

 

All the best,

Lyn

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Community Beginner ,
Mar 21, 2023 Mar 21, 2023

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Is it a real person or a automation?

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Hi @Tricia28896578txo5,

 

My name is Lyn, and I'm a real person. I'm part of the community team.

Please follow this link here to contact our Customer Care Team, there should be a contact number for your location, and you'll be able to speak to someone on the phone.

 

Best,

Lyn

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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Good morning, there was no phone number on the page link. Just more virtual
assistant. Can you give me the phone number to a real person please? Or I
am going to cancel it. I need to connect two accounts. It’s not working

Tricia

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Contributor ,
Apr 06, 2023 Apr 06, 2023

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Hi Tricia,

 

Adobe actively removes their support numbers from their support page.  They are making it increasingly difficult to reach a human at support. 

Corporate photographer based in Calgary, Canada and Oviedo, Spain. Making portraits, architectural, industrial and advertising photography for national and global brands.

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Adobe Employee ,
Apr 11, 2023 Apr 11, 2023

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Hi @Tricia28896578txo5,

 

Please follow this link here to contact Adobe Customer Support by phone. You'll find a comprehensive list of phone numbers by geography, including hours and languages.

 

Let me know if there is anything else I can help you with.

 

Thanks,

Lyn

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Contributor ,
Apr 11, 2023 Apr 11, 2023

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Hi Lyn,

 

Why do the support phone numbers and chat options disappear and reappear on the support pages? 

Corporate photographer based in Calgary, Canada and Oviedo, Spain. Making portraits, architectural, industrial and advertising photography for national and global brands.

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