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file convert wrong

New Here ,
Aug 16, 2023 Aug 16, 2023

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hey, spent days working on my project, and you change system, file converting, after that all original pictures are lost, allowed download old file, download is pure black pictures Extremely frustrating. how can I get the old back?
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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Hello, 

 

I'm sorry you're experiencing this. I would love to help you resolve it. Can you please share screenshots of what you're seeing along with the url of the project when opened in the editor? Thank you.

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