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Files deleted from my account

New Here ,
Mar 06, 2024 Mar 06, 2024

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I saved a handful of important logo's to my account in August of 2022, I just signed in to the account today and they are all gone. Is there any way to recover them?

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Desktop Web , Image Editor

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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Hi @Ilya35910459kjp0,

 

Thank you for your patience.

Prior files can be located under your stuff, and you'll then see a purple box saying: "Looking for files created with the prior version of Adobe Express or the mobile version. We got you."

 

Please give it a try if you haven't already, and let us know how it goes. If so, please include a walk-through video of your steps so we can better assist you. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

 

I hope this does the trick. 🙂

^Lyn 

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