Forced Migration - not a fan. How do we use the old version?

[Lisa_Bee_iz_me]

I was hanging on to the old version of Adobe Express on my iphone hoping that I would not be forced to migrate to this awful mess but unfortunately now every time I try to work in it I get kicked out. So I have no choice but to migrate to the user-unfriendly version, which I absolutely detest.

After browing the community here, I'm obviously not alone in my annoyance and no I can't post screenshots because literally everthing about this thing sucks. 

What I want to know is, how can I get the previous, simplified version back? Is it possible? If not, then I will not be renewing my subscription. And I know I'm not alone there...

In fact if it's not possible, then I would think Adobe Express should be issuing refunds to their customers. My subscription automatically renewed in December 2024, however, if I had known I would be paying for this train wreck I would not have renewed. This is a totally different app! 

[Abhi.G @ ADBE · Accepted solution]

Hi @Lisa_Bee_iz_me 

Sorry to hear you are not enjoying the new version of Express. We recognize that the new interface can seem overhelming, and there are many areas of improvement, but we hope you decide to stick with it; we'll be here to help.

To answer your question, there isn't a way to revert to the previous version after the switch is made.

Abhi G

[Lisa_Bee_iz_me]

Okay...but what if I haven't made the "switch" on one of my devices yet? After seeing what a debacle it was after migrating on my ipad, I've been trying to use the previous version on my iphone but it keeps crashing, making it useless anyway.

[Abhi.G @ ADBE]

Are there specific steps that lead to the crash in the previous version, or does it happen randomly?

If you have able to grab a screen recording, that may help.

Also sharing  https://community.adobe.com/t5/adobe-express-discussions/adobe-express-mobile-important-updates-amp-... since it's relevant (though I don't see exact timelines mentioned in that post)

Thanks

Abhi G

[Lisa_Bee_iz_me]

Not sure how one is expected to grab a screen recording when it crashes..? It just shuts off.

[Abhi.G @ ADBE]

@Lisa_Bee_iz_me does it crash/shut off as sooon as you launch it? In that case, I agree there is not much point grabbing a screen recording.

Which iOS version are you using btw?

Abhi G

[Lisa_Bee_iz_me]

iOS 18. As soon as I try to do anything, add text, a shape, anything, it crashes. 

[Abhi.G @ ADBE]

Thanks @Lisa_Bee_iz_me it's not the iOS 18.5 beta, is it? We have at least one known issue on that beta that we are working with Apple to address.