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Format incorrect on express when transferring from illustrator

Community Beginner ,
Feb 08, 2025 Feb 08, 2025

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Hi, can someone help me. I've made a logo on illustrator but when I try to add it to express the font changes and it doesn't look the same. Any ideas? 

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correct answers 1 Correct answer

Adobe Employee , Feb 10, 2025 Feb 10, 2025

Thank you for your response @Ella38945131vefn,

 

Can you please try importing the file from here as per the screenshot & use another Adobe font to check if that helps?

 

TarunSaini_0-1739188630163.pngexpand image

 

Regards,

Tarun

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Adobe Employee ,
Feb 10, 2025 Feb 10, 2025

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Hi @Ella38945131vefn,

 

Welcome to the community! We're sorry to hear about this. Since when have you been seeing this issue? Did you try with other AI files, if this is happening the same?

 

Which Adobe Font did you use? Which option did you select while importing the file as per the screenshot below-

TarunSaini_0-1739187453878.pngexpand image

 

We're here to help, just need some info.

 

Regards,

Tarun

 

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Community Beginner ,
Feb 10, 2025 Feb 10, 2025

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hello,

I tried it for the first time just the other day. 
I was on adobe express and I pressed: your stuff > files > then pressed my illustrator image from the preview. It had the illustrator logo in the bottom left hand corner. 
the fonts were Marydale and Espiritu

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Community Beginner ,
Feb 10, 2025 Feb 10, 2025

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@Tarun Saini I didn't see either of those options when I added the image 

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Adobe Employee ,
Feb 10, 2025 Feb 10, 2025

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Thank you for your response @Ella38945131vefn,

 

Can you please try importing the file from here as per the screenshot & use another Adobe font to check if that helps?

 

TarunSaini_0-1739188630163.pngexpand image

 

Regards,

Tarun

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Community Beginner ,
Feb 10, 2025 Feb 10, 2025

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Hi, @Tarun Saini 

 thank you. Would you mind explaining how I get to that. I'm new to the software and haven't figured it all out yet 

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Adobe Employee ,
Feb 10, 2025 Feb 10, 2025

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Is your issue resolved? You can visit this link- https://new.express.adobe.com/ & will be able to see this option.

 

Let us know if that helps.

 

Regards,

Tarun

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Explorer ,
Feb 22, 2025 Feb 22, 2025

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This is an issue still. If you drag and drop Illustrator art to express, it becomes a skinny sans serif font.

 

jerryw48492253_0-1740261080845.pngexpand image

 

I'll look intto the work-around. But please support drag-and-drop.

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