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Frustrated with Adobe Express

New Here ,
Sep 18, 2023 Sep 18, 2023

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I don't understand how a company like Adobe can bring a version of an App that is not working. Making their paying customers get frustrated to the point of giving up. The minimum you could have done is be sure to have a good working one before retiring the old version. It makes no sense. 

 

I am a paying member of Adobe Cloud. I used Adobe Express for quick work. Lost most of my old documents and I have grown so frustrated with the new version that I am giving up. 

 

 

 

 

TOPICS
Image Editor , iOS , Performance

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @jond65843207,

Thank you for your feedback, and I'm sorry to hear about your frustration and difficulties with the new version of Adobe Express. Transitioning to a new platform can indeed be challenging, and it isn't very pleasant when it doesn't meet your expectations, especially as a paying member.

Your feedback is essential as it helps us improve Adobe Express.

 

Please log a problem ticket with our Virtual Assistant under: https://helpx.adobe.com/support.html.

They will have direct access to your account and should be able to retrieve all your old files.

 

Please let me know how it goes, as I'm here to help.

Lyn

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