Hi Susan,
Could you please confirm if you have followed the below steps in order to resolve this issue. The correct steps to generate and add anchor points are:
- Publish the page
- Generate the Anchor Point by clicking on the title on the published page
- Open the project in the project editor
- Add the anchor point link to the page
- Update the published Page by clicking on the Update option in the share window.
You may also follow this link to know more about the particular topic. If you still face any issue, kindly write us back with the screenshot of the error to get to the root cause of the issue. Also mention if you are using Creative Cloud Express on web or over the phone (iOS/Android). We will be looking forward for your response.
Thanks,
Manmeet