Helps whit downloads.

[Clay Hairdresser]

When I try to download files in PDF the desktop becomes black for few seconds ad then the download restart but stops at 90%. How can I resolve this problem?

[mahmoud_5524]

Hi @Clay Hairdresser,

We’re sorry you’re experiencing this issue with PDF downloads in Adobe Express. Here’s how to troubleshoot it:

1. Update Adobe Express via Creative Cloud.

2. Clear cache (Preferences > Media Cache).

3. Check folder permissions (ensure "Write" access).

4. Try saving to Creative Cloud first, then download.

If the problem persists, please get in touch with Adobe Support and share:

• Your OS version

• Whether this happens with all files or specific PDFs

• Any error messages you see

We appreciate your patience and will help resolve this as quickly as possible!

^MM