https://new.express.adobe.com/mobile-access-blocked

[Alvin5C71]

I'm getting the above  message when I try to access my account files. I'm locked out

[Winnie_M · Accepted solution]

Hi @Alvin5C71,

Sorry to hear about that and for not helping you sooner.

As we cannot access the link shared, can you share a screenshot of the message? Can you specify the device and OS version? Did you try to use a different device to access your files? Did you try to access the app or the desktop version?

Can you try to access this link: https://adobe.ly/3wg7ojE;

Don't hesitate to share your observations.

Thanks,

Winnie