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I can't download a work in PDF format

New Here ,
Aug 26, 2023 Aug 26, 2023

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hi guys, I can't download a work in PDF format. So there were a few pages I managed, but now that it has 24 pages the download process reaches 90% and stops.

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Exporting and Sharing , PDF

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Hi @Alcebíades3190194723sg ,

 

Thank you for reporting the issue and apologies for inconvenience caused. Team is actively looking into such issues and there have also been some fixes done recently. Can you confirm if you are still facing this issue? If yes ,  can we get some more details around the project . 

 

It would be very helpful if you'd be willing to share the document with us, so that we can take an in-depth look and investigate. If yes, will send you a private message on details on how to share the document.

 

Regards,

Divya Kumar Singh

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New Here ,
Sep 03, 2023 Sep 03, 2023

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I am having the same exact problem as of this morning.  What is the fix?

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Adobe Employee ,
Sep 06, 2023 Sep 06, 2023

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Hi @MrDanielBennett  , 

 

Can you share some more details around your project where the issue is faced? Additional information like:

1.Number of pages in project?

2.Does the project has large number of images?

3.Is it created from existing template or created from scratch?

4.Issue screenshot.

 

It would be very helpful if you'd be willing to share the document with us, so that we can take an in-depth look and investigate. If yes, will send you a private message on details on how to share the document.

 

Regards,

Divya Kumar Singh

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Its running! thank you!!

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