I cancelled my free trial, but it has not been cancelled.

[Diana29352348ter7]

Hello,
I signed up for a free trial and canceled it on April 3rd. However, I got an email saying payment failed on my card. Thankfully, I did not have the required balance on my card so I was not charged. However, now I am unable to continue using my card because if money is transferred to it, I will be charged with adobe. 

I received the cancellation confirmation email. I will attach a screenshot, but it is in Turkish. Please help me in this matter because I do not want to be charged for a subscription I do not use. 

[Diana29352348ter7]

Also, I forgot to add that I can not change or manage my plan right now because I have to change my payment method (since the required amount is not in the card).

[Jerry29626469uv2u]

I've been chasing my tail trying to find out my cancellation status. Adobe tells me to go to Apple and Apple can't find my tail. Adobe has lost me as a customer. For my needs I'm going to buy "Canva pro". It has a 4.5 to 5.0 rating supposedly. Look, if you can, contact me through my email since I don't know if I'm going to open this page again. jvnavy@icloud.com. Thanks. Jerry