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I get something incomprehensible instead of a logo when I download

New Here ,
Jul 26, 2022 Jul 26, 2022

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I get something incomprehensible instead of a logo when I download

YTJet-1 (9).png

 

 

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Hi there, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

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