I'm unable to download animation with audio to Instagram.

[Em2468]

Hi there everyone

I made an animation in Illustrator and then took it into Express to animate the different layers and added some audio. I'm pleased with the result.

Now, I can't download it to my Instagram account.

I've looked through other posts to see any answers:
My Instagram account is a business account

I've clearer browsing data

I get an email saying ...........

Hi Emily,
We couldn’t publish your post. But don’t worry, you can fix this in just a few clicks.

What few clicks are those?!

Can anyone please help me with this please?

[Tarun Saini]

Hi there,

We're sorry for the delay. Are you still experiencing the issue? If yes, could you please share the screen recording of the issue? 

We're here to help, just need some info.

Regards,

Tarun