I no longer have access to photos on my phone

[DCIRISH79]

Hello,  

     Ever since the new update I have lost access to the camera roll on my phone for uploads. It simply isn't an option. I click "upload from device" and my photo gallery is no longer an option. How do I get it back? 

Thanks! 

[Oh.N8]

Hey @DCIRISH79 

This may seem like an obvious thing to do. Consider turning your computer or phone off and turning it back on.
I do find that this helps reset everything.

I am guessing you have looked under "YOUR STUFF", as well. 

Cheers,
O. Nate

[DCIRISH79]

I just tried that.  It's still not available.  When I click upload from device, this is what comes up.  My gallery used to be in the options.

[thejanebradbury]

Do you not see all your photos under the Camera option?

[DCIRISH79]

No, that only gives me my actual camera.  No stored photos

[chaimaa.7]

Hi @DCIRISH79. Here’s a step-by-step guide to troubleshoot and resolve the issue:

Check App Permissions

• Go to your phone's Settings.
• Navigate to Apps (or Applications) and find Adobe Express.
• Open the app settings and ensure that Storage or Photos and Media permissions are enabled.
  • iPhone: Ensure “Photos” is set to All Photos.
  • Android: Ensure “Files and Media” is set to Allow.

Reinstall the App

• Uninstall Adobe Express and reinstall it.
• Log back in and check if the camera roll is accessible when you try to upload photos.

If the problem persists, consider uploading photos through a different method temporarily:

• Use File Explorer: Navigate to your photos via file manager instead of camera roll.
• Sync to Cloud: Upload photos to a cloud service (e.g., Google Drive or iCloud) and access them from Adobe Express via a browser.

Thanks ^CA