App is crashing. Files not loading. | Outage Fixed - Sept 5th, 2025

[TykoDesignz]

As of Sept 5 10:36pm adobe express is not working and is unusable. Please fix this issue as I use this run my small business online and website posts. 

[terrance_3804]

What is going on? No pics are loading, all searches turn up blank, nothing is working. Ive literally had to write this reply over three times because it keeps auto spellchecking and entering different words...and NO CUSTOMER SERVICE LINK!!!

[Kota.Fuji]

It seems there may be an ongoing issue at the moment.

You can check the official Adobe status page for updates:

👉 https://status.adobe.com/products/503465

[Ivan309776227p0w]

Same for me, can't access anything from any device, browser, and browsing mode. Unfortunatly my business is on hold until I'm able to access my files. I missed an important deadline because of this and I am seriously thinking of using an alternative platform

[Ivan309776227p0w]

Same for me, can't access anything from any device, browser, and browsing mode. Unfortunatly my business is on hold until I'm able to access my files. I missed an important deadline because of this and I am seriously thinking of using an alternative platform

[Ivan309776227p0w]

Same for me, can't access anything from any device, browser, and browsing mode. Unfortunatly my business is on hold until I'm able to access my files. I missed an important deadline because of this and I am seriously thinking of using an alternative platform

[Ivan309776227p0w]

I'm also considering changing to Canva. Already Sept 6th and issue hasn't been resolved. We can't simply put our busnesses on hold

[pamela_8923]

Seems to be working today  Thank you 

[Amitej S]

Hi @riley_703, Welcome to the Adobe Express Community!

A recent outage may have impacted your experience. The issue has been resolved, and services should now function as expected. Please let us know if everything is working well for you.

You can always check the current status here: https://adobe.ly/4m3LwfC

Best!

[Amitej S]

Hi Everyone!

Welcome to the Adobe Express Community!

We recently experienced an outage that may have affected your experience. Our teams have rolled out a fix, and everything should now be running smoothly. Could you please confirm if it’s working correctly on your end?

For the latest updates, visit: https://adobe.ly/4m3LwfC.

Thanks for your patience and support!

Best!

[Amitej S]

Hi everyone! Welcome to the Adobe Express Community!

A recent outage may have impacted your experience. The issue has been resolved, and services should now be functioning as expected. Please let us know if everything is working well for you.

You can always check the current status here: https://adobe.ly/4m3LwfC.

Thanks for your patience and support!

[Amitej S]

Hi all! Welcome to the Adobe Express Community!

A recent outage may have impacted your experience. The issue has been resolved, and services should now be functioning as expected. Please let us know if everything is working well for you.

You can always check the current status here: https://adobe.ly/4m3LwfC.

Thanks for your patience and support!

[Adam31223993uvpv]

I am having the same issue on all browsers and mobile app - I have cleared cache, cookies, reinstalled app and logged in and out

[Amitej S]

Hi @Kurtis_Brechter1811, Welcome to the Adobe Express Community!

We recently experienced an outage that may have affected your experience. Our teams have rolled out a fix, and everything should now be running smoothly. Could you please confirm if it’s working correctly on your end?

For the latest updates, visit: https://adobe.ly/4m3LwfC.

Best!

[Amitej S]

Hi Everyone, Welcome to our Adobe Express Community!

There was a recent outage that may have impacted your experience. Our teams have applied a fix, and things should be running smoothly. Please let us know if it’s working fine on your end.

You can check for updates here: https://adobe.ly/4m3LwfC.

Thanks for being with us!

[mayralima]

Same problem ! And it's not the first time... 

[mahmoud_5524]

Hi @mayralima,

Thank you for sharing the details. I’ve escalated this case to our engineering team for further investigation. We’ll look into why the Icon Search isn’t returning results and will get back to you as soon as we have an update.

In the meantime, you can try refreshing the page or checking again later. If the issue persists, please let us know your device and app/browser version.

^MM

[Adam31223993uvpv]

Just to add - its not just the search function - the usual list of all icons isnt showing at all and the section doesnt show if you select 'all' in elements like it did previously 

[Tarun Saini]

Hi @Adam31223993uvpv,

Welcome to the community! We're sorry to hear about this. Please make sure that the network endpoints listed on https://adobe.ly/4pdETKk are allowed, and let us know if that helps.

Regards,

Tarun

[Adam31223993uvpv]

Hi Tarun, the link you supplied doesnt work

[Tarun Saini]

Thanks for your response @Adam31223993uvpv, 

Are you on VPN? Also, It may be due to a slow internet connection or a pop-up blocker preventing the panel from appearing. Try checking your internet connection, switching internet connections, disabling your pop-up blocker, clearing your browser's cache, or restarting the Adobe Express app and your computer

Let us know if that helps.

Regards,

Tarun

[Adam31223993uvpv]

Yes I have tried the suggestions you have given. I am experiencing the same in all browsers and on the app on my iphone

[Alex22531667xi2f]

I have opened up Adobe express toady and it isn't loading fully for some reason. 

The initial 'Search' side bar won't load, and the Text/Media/Elements Side bar show as blank when I click on the item, preventing me from editing my file:

Is there a known problem with Adobe Express today?

Also, I have noticed a new layout for the folders, along the top. It now doesnt display them all and it is necessary to scroll through them, to try to find the folder you want or it 'View all'. Unfortunately the 'view All' option regularly disappears so I have to refresh the page to find it again. Could we revert to displaying all the folders or make it option to hide them or not.

Thank you

[jonathon_1110]

Something has happened halfway through my editing a video. None of the tabs in the left hand panel are opening apart from 'my stuff'. So I can't use anything I need such as the stock imagery or text. It's so annoying. Adobe always seems to start playing around when I'm nearly finished with a video. 

[KenzieCojo]

Same thing on my end.... D: cant event start a new project. 

[Tarun Saini]

Hi @jonathon_1110 @KenzieCojo,

Welcome to the community! We're sorry to hear about the difficulties. Are you on VPN? Have you recently installed any third-party pop-up blocker, plugin,/Extensions? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Let us know how it goes.

Regards,

Tarun