Image has been cut when download

[Nina369111247mp8]

My image (text with frame and opacity) has been cut when download. It is also cut when saved in adobe express. 🤯😕 please help 

[Abhi.G @ ADBE]

Hi @Nina369111247mp8 

Could you please share screenshots comparing the downloaded version with the design?

Thanks

Abhi G

[Nina369111247mp8]

hi, My textual transparent image is being cut when saved, again and again.

please help 

 

 

 

[Abhi.G @ ADBE]

Hi @Nina369111247mp8 

I just sent you a private message for follow up

Abhi G