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Images Uploading Wrong Direction

New Here ,
Mar 07, 2024 Mar 07, 2024

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I am new-ish to using Adobe Express. I have some branded templates for social media to use, but everytime I try to replace the stock image with one of my own, they upload the wrong direction. They are just iphone images and are the correct direction on my phone and on my computer. The stock image is in portrait mode and my image is in portrait mode, so I an baffled. It doesn't work to manually rotate them with rotation handle as the images are cut off when uploaded in the wrong mode. I've tried everything I can think of and still no luck. 

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Desktop Web , Image Editor , Mobile Web

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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Hi @Alice29180906udh2,

 

Thank you for your patience.

I just saw your post and wanted to know if you still require help, as I've been unable to replicate this.
Sometimes, clearing your browser's cache and cookies or trying a different browser/incognito mode can do the trick!

 

Please retest this and let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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