Issues with AI Text Generation on Adobe Express

[Filippo26487285837q]

Hello,

I'm a regular user of the AI text generation feature in Adobe Express.

After not using the tool for about a month, I noticed two major issues:

1. Each text generation now costs 4 generative credits, which wasn’t the case before.
2. The quality of the generated text is significantly worse than it used to be.

According to the official Adobe forum, in the section regarding generative credits, it still states that AI text generation should not consume any credits.

I'm wondering:

• Is this a temporary bug?

• Or is it a permanent change in the platform?

Has anyone else experienced the same issue? Any insights from the Adobe team would be appreciated.

Thank you!

[Amitej S]

Hi @Filippo26487285837q, Welcome to our Adobe Express Community! 

Can you please confirm if you're also using other generative AI tools like 'Generate Image', 'Remove Object', Insert Object', Generate template', or 'Generate Presentation' in addition to the 'Generate text Effects' tool?

Also, confirm if you've used the 'Rewrite' feature. 

[Filippo26487285837q]

Hi @Amitej S , thanks for your response.

I'm attaching a quick video recording to show what’s happening.

1. In the video, I’m opening an old project and I’ve noticed two strage things:The system automatically generated 3 new proposals, which caused me to lose 3 credits (from 80 at the beginning of the video to 77 at the end). This has never happened before, and according to Adobe’s website, text generation in Adobe Express is supposed to be free.
   
   
2. These 3 new proposals, unlike the usual ones which were in line with my original content, are completely different. They seem as if they were generated by a different AI engine.

[Tarun Saini]

Thanks for sharing the screen recording 

@Filippo26487285837q

,

I've shared this with our product team. I'll keep you posted once they respond. Meanwhile, can you please let us know the subscription you're on?

Regards,

Tarun