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defaultra7mdjf92ws5
Participant
April 16, 2022
Question

Items added from Design assets disappear on iOS app

  • April 16, 2022
  • 3 replies
  • 753 views

Dear Team,

 

I have an issue with using CC Express iOS app. Whenever I try to add an item from Design assets, they appear and a second later they disappear. I've tested it with different projects and items and it seems that only colorful items (like a cat) is added properly but when I try to add something different - it disappears.

 

I'm attaching the video to better explain what I'm talking about.

 

Things I tried so far:

- update iPhone to the current OS

- log out and log in back

- reinstall CC Express from Appstore (yes, it's up to date too :))

 

Fun fact -> I tried the same app on Android (with the same account) and all works properly, so it's something with iOS app.

 

Thank you very much in advance for any help you can provide!

 

BR

Kate

 

 

 

    This topic has been closed for replies.

    3 replies

    M
    Community Manager
    Manmeet2016Community Manager
    Community Manager
    April 19, 2022

    Hi there, 

     

    I appreciate your patience. We can try this. Try the below steps.

    • Adding a Background
    • Adding a Shape
    • Adding an image from your camera roll
    • Select >1 Background before tapping add button to see if that might help.
    • Maybe try moving text in a document and adding the Background. See if that move is also undone.

     

    Thanks

    Manmeet

    S
    scottdhunt
    Participant
    April 23, 2022

    I'm experiencing the same issue that Kate describes. I'm also using the iOS app and I'm updated to app version 10.8.0.
    Design Assets which are colourable illustrations add to the project for a second but then vanish. 
    Other design assets which aren't colourable add in fine.

    Shapes also add in fine.

    I'd love to be able to use the design assets but it's wasted so much of my time trying to find one that will actually add in properly. 
    Thanks for you time. It's a fantastic app, but this is a real downside. 

      J
      Jenny24095305g2pe
      Participant
      April 19, 2022

      I'm having the same problem. It's been happening for a while now. 

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        April 18, 2022

        Hi Kate,

         

        Thanks for reaching out to us and for the time and effort you put in for the post.

        The details and the video will help our team to understand and drill down the issue to resolve it. I'd like to inform you that this has been shared with our engineering team, and once we hear from them, you'll be updated.

         

        Your patience is appreciated.

         

        Regards

        Amitej

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