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JUICE BGM NO LONGER ON ADOBE EXPRESS – BIG PROBLEM, MONEY TAKEN FOR ONE YEAR MEMBERSHIP

Community Beginner ,
Feb 11, 2025 Feb 11, 2025

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NEED HELP! On December 18, 2024 I paid for the One Year Pro Membership for Juice BGM (music add-on) that was on Adobe Express. It only worked for one month and stopped working. Now I don't even see Juice BGM on Adobe Express at all as an add-on. The Juice Equaliser is there, but not the music add-on. I tried to contact the developer using their online contact form, but they have not responded. I'm feeling ripped off. $90 USA / £70+ GBP for the add-on that isn't even there anymore. Has anyone on here had similar issues and any resolution? I tried: company@juice.co.kr and ethics@juice.co.kr, and emailed GumRoad.com but no one has responded. HELP!!!

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Add-ons , Subscription

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correct answers 1 Correct answer

Adobe Employee , Feb 12, 2025 Feb 12, 2025

Hi @FromTheBlue555 

I was able to contact some fellow employees who helped. They've reached out to the plug-in maker to see what happened. Apparently, they've been having some technical issues they're currently working on resolving. They should follow up with you to get you a refund.

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Adobe Employee ,
Feb 11, 2025 Feb 11, 2025

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Hi @FromTheBlue555

Sorry to hear you haven't been able to get this sorted. I'm not sure what options are available. I'm checking if others have suggestions.

 

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Adobe Employee ,
Feb 12, 2025 Feb 12, 2025

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Hi @FromTheBlue555 

I was able to contact some fellow employees who helped. They've reached out to the plug-in maker to see what happened. Apparently, they've been having some technical issues they're currently working on resolving. They should follow up with you to get you a refund.

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Hi David, WOW. Refund will be great for me, but I'm also sad because they had great music that I used in my reels. ;  (

I hope you are correct about the refund, because the company has NOT been in contact with me at all, since I messaged them on January 21st. I will see how they handle this now. A big thank you for researching this for me and to the others who assisted you. I will give Juice a bit of time to see if they contact me, otherwise I'll get back in touch here for a way to contact them directly. I'll give you an update when I hear more. Kind regards, Deborah

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Community Beginner ,
Feb 17, 2025 Feb 17, 2025

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Hi David, I just wanted to update you on the Juice BGM. I RECEIVED MY REFUND! Thank you for all your help and to your other colleagues. Without you and your team I would not received this fabulous outcome. I'm very happy and grateful! THANK YOU AGAIN!!! ;  )

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Adobe Employee ,
Feb 21, 2025 Feb 21, 2025

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@FromTheBlue555 Excellent, glad to hear you were able to get it sorted! 🙂

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