• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Logo is being cut when downloaded

New Here ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

I have made some Linkedinbanners and noticed when i save or download my artwork, the logo is changed.

It cut a bit of the logo - how do i solve this? I feel i cant trust Adobe Express to deliver what i see in many ways.

Views

245

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Feb 24, 2023 Feb 24, 2023

I mentioned this same issue to Adobe well over a year ago. It should be a known issue. I came ended up on this thread because it is still happening. I am very disappointed. 

Votes

Translate

Translate
Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

Hi @Malin27891227pk3ithanks for reaching out. Do not worry about the issue as we are here to help. When you say the logo got cut off so we can only imagine how the logo looks like when cutting off however we are not able to view it. We request you send us a screenshot or a short recording of the issue. Also, mention if this is happening with a particular project. Do not forget to mention if this is a Web app or a phone app. In terms of troubleshooting, try duplicating the project, and try a different browser if this is a Web app to see if that makes any difference. Looking forward to your response.

 

Thanks

Manmeet

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

I solved the issue by saving it a another format and then back again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

LATEST

Hi Malin! Thank you for posting. Would you mind posting a bit more detail? Or writing out the steps? You mention another format, but I'm not sure exactly what you mean. Thank you in advance 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 24, 2023 Feb 24, 2023

Copy link to clipboard

Copied

I mentioned this same issue to Adobe well over a year ago. It should be a known issue. I came ended up on this thread because it is still happening. I am very disappointed. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines