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Losing font when saving as a PDF

New Here ,
Apr 06, 2022 Apr 06, 2022

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I've had no problem in the past, but the last couple of days my Diesel Font (which I paid for) has stopped working when I convert to a PDF. Anyone know a work around?

 

Here's what the project looks like in Creative Cloud Express and after I download it as a PDF...

 

New Project (6).png

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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Hi Dawn,

 

Thank you for reaching out. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Thank you! That didn't work, but I've found a workaround for now. I rarely create PDFs through CCE, but do throw quick projects together occasionally...I think Windows 11 may be my culprit...hahaha!! 

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