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Hi @default38178414765321
Please confirm you've gone through the process described here:
https://adobe.ly/4bgxUs2
If after trying the steps there you're still facing difficulties, please try the steps here:
Note: Connecting IG requires going through a FB business account page
If you're still facing difficulties after that, please reach out to and work with our support directly via
https://adobe.ly/3VRcayn
Thanks,
Dave