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New Adobe Express and K-12

New Here ,
Aug 21, 2023 Aug 21, 2023

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I am our system admin. We use Classlink and Google for our Adobe Express setup. It had been working very well until the switch to new.express.adobe.com. Now, none of those accounts will load. I saw in a post that the "old" version is not available as of August 16. However, we won't have the ability manage the AI features in the new version until September. We started school on August 7 so this is causing a disruption at an already stressful time of year. 1 - How do I authorize use of new.express for users when you haven't given us a place to do that? 2 - If I can do that, can I block Firefly with URLs until you actually give us the ability to manage this?

 

Really bad timing and rollout plan on your part. 😞

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Generative AI , Subscription

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Adobe Employee ,
Aug 27, 2023 Aug 27, 2023

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Hi @Dr. Wanda Terral,

 

Thank you for reaching out and sharing your concerns. We apologise for the frustration caused.

 

I understand the challenges you're facing during this transition and want to reassure you that your account details and setup should remain the same even with the switch to new.express.adobe.com.

 

While the new version does have a different file type and layout, it still retains the core functionality of Adobe Express.

 

We've recently implemented updates to address issues.

Also, AI features are now available on the platform.

 

Could you kindly confirm if you're still facing this problem with the account?

 

If yes, please log an issue using the Adobe Virtual Assistant at: https://helpx.adobe.com/support.html 

When you click on the link above, the team can directly access your account and information and help resolve it.

 

Regarding blocking Firefly with URLs, that might be something you can manage within your organization's network settings or firewall.

 

However, it's important to remember that Adobe Express is a cloud-based service, and blocking certain URLs might impact its functionality.

 

We appreciate your feedback, and are actively working to address concerns and improve the overall experience.

 

If you have specific technical questions or need assistance, feel free to reach out to reach out at anytime again.

 

Please let me know how it goes, as I'm here to help.

 

Many thanks

-Lyn

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Our issue has been resolved. 

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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@Dr. Wanda Terral, Thank you for letting me know.

 

If you ever have more questions or need assistance in the future, don’t hesitate to reach out again.

 

Please also consider marking this thread as the correct answer. It may help other community members who might encounter the same issue and inform them that a solution is available.

 

Thank you for being so supportive ❤️ in helping us make Adobe Express better.

 

-Lyn

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