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New Adobe Express is an Epic Fail

New Here ,
Nov 22, 2023 Nov 22, 2023

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I cannot access any templates or the explore feature on my Mac desktop. I get white space where the graphics should be. Everything else works. I contacted the support, but after waiting over an hour on chat, it closed the chat box.

 

To bring out changes that break the system during black Friday and Christmas when people need graphics is appalling. I've now moved to Canva.

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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Hi @S V262243298h7n,

 

We're sorry to hear about your experience and for not helping you sooner.

 

Can you share a screenshot of the templates? Have you tried using another browser to access the templates? What happens if you refresh that page or close it to open a new one after clearing the caches and cookies? Did you try to download a template? If so, have you seen white space?

 

We're here to help.


Thanks,

Winnie

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New Here ,
Feb 21, 2024 Feb 21, 2024

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As there was no reply and the product wasn't working, I've now moved to using Canva.

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

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@S V262243298h7n, I'm sorry you experienced issues with Adobe Express. If you ever decide to give Adobe Express another try, feel free to reach out to us for assistance. We're here to help and ensure your experience is a positive one.

^Lyn

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