No actualiza Adobe Express

[PANILIBERTAD]

No sé qué está pasando que desde ayer la actualización de ADOBE EXPRESS (versión gratuita) no consigue actualizarla. Me da error 501. Sin embargo, analizando el error citado, que lo que dice es que tengo que finalizar tarea en otros procesos de Adobe, una vez que los he cerrado y reiniciado, tampoco se consigue actualizar. NO SÉ QUÉ PUEDE PASAR. Gracias.

[Tarun Saini]

Hi 

@PANILIBERTAD

,

Welcome to the community! We're sorry to hear about this. Are you using the desktop web service or the Progressive Web App (PWA) app? 

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Regards,

Tarun

[PANILIBERTAD]

Gracias. Estoy usando la página web de Adobe. Ya he seguido tus pasos y he intentado actualizar desde microsoft Edge y Google Chrome. También en la manera de "incógnito" y he borrado la caché y los cookies. Pero creo que es más un problema de los servidores de Adobe puesto que es la misma página la que no consigue actualizarme en los dos Navegadores. Bueno, lo voy a dejar porque no lo uso mucho. Es la versión 3.17 de Adobe Express. Mil gracias de todas formas

[Tarun Saini]

Thanks for your response 

@PANILIBERTAD

,

Were you using any third-party plugins/extensions on your browsers? Would you be willing to share a screen recording with us so we can investigate further?

Also, would you mind sharing the console logs from your browser and share that with us via cloud storage link to order to help you further?

Here is the link to fetch the logs- https://adobe.ly/4jPHV4b

Regards,

Tarun

[PANILIBERTAD]

index.js:7 Initializing Wootric script...
px.ads.linkedin.com/attribution_trigger?pid=1759105%2C6447970&time=1745433102829&url=https%3A%2F%2Fhelp.zapier.com%2Fhc%2Fen-us%2Farticles%2F8496199434765-View-and-save-your-browser-console-logs%3FlinkId%3D100000360877362:1


Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
px.ads.linkedin.com/attribution_trigger?pid=1759105%2C6447970&time=1745433102829&url=https%3A%2F%2Fhelp.zapier.com%2Fhc%2Fen-us%2Farticles%2F8496199434765-View-and-save-your-browser-console-logs%3FlinkId%3D100000360877362:1


Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
index.js:256 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'name')
at Module.initializeWootricScript (index.js:256:30)
px.ads.linkedin.com/wa/:1


Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
index.js:52 Now running setupEventListeners from packages/avro-zendesk-help-center/index.js
7462085.js:31 Chat Did Not Load
px.ads.linkedin.com/wa/:1


Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
frame-modern.f4755e84.js:1 [Intercom] Launcher is disabled in settings or current page does not match display conditions

Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

[PANILIBERTAD]

Esas son las extensiones que estoy utilizando en Google Chrome.

[Amitej S]

Hey @PANILIBERTAD, thanks for sharing the information. Can you confirm if you're connected to a home or work network? Were any recent changes made to the internet service provider, router, or VPN being used? I've shared the details with our team and will let you know when we have an update. Until then, please share the required details. 

[PANILIBERTAD]

Bueno, vamos a seguir. Voy a intentarlo en otro portátil a ver si allí actualiza Adobe Express. Vale. ES UNA RED DOMÉSTICA. NO HE CAMBIADO EL PROVEEDOR DE SERVICIOS DE INTERNET, NI EL ROUTER. NO UTILIZO VPN. Gracias. Yo creo que más bien es un tema de Adobe. Gracias.

[Amitej S]

Thanks for sharing your findings.

Can you also confirm if the browser you tested on both devices had no active extensions/plugins?

You may want to try it once after you

1. Turn off the extensions shared in the screenshot above
2. Then, clear the cache/cookies 
3. Visit Adobe Express

[PANILIBERTAD]

Ya adobe lo ha solucionado. Se ha actualizado.