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No more free photos (on the mobile app) with my paid account?

Explorer ,
Nov 29, 2023 Nov 29, 2023

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Is it just my account on the mobile app, or does anyone else not have any more free Adobe Stock photos (or very few) with their paid (Creative Suite) account that includes Adobe Express when doing a search? For example, I open the app and go into the brand and then click to search for cars or something, and every single photo is paid only and there's no free photos like there was a day or so ago. If this is the case, these new updates/upgrades in trying to keep up with the other good programs and apps out there for social media content and creation are really causing me to possibly look elsewhere to meet this need...after being a loyal Adobe client for years...I use everything Adobe currently (video editing, photos, illustration, logo stings, etc.), so it's convenient and nice, so hopefully it's just a glitch in my account or something.

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Image Editor , Social Media , Subscription

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi @RadamBrown,

 

Sorry to hear about that. We understand the access to free contents is important for you.

 

I researched "cars" in Brands and found free and Premium results. Can you close and force quitting the app to reopen it? Do you see any differences? Are you connected to Wi-Fi or mobile data? Can you specify your mobile device?

 

If the issue persists, please share a screenshot of the app.


^WM

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