No way to download an asset from branding

[curt.gallery]

I have assets I would like to download from one of my brands and there is no download button anywhere. I can see the assets but no way to get it out of Adobe Express. What the....

[Tarun Saini]

Hi 

@curt.gallery

,

Thanks for reaching out! Could you please share a screen recording of the issue you're seeing?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun