Not able to edit or delete text

Report · Mar 09, 2025

Hello There All,

Problem: not able to edit or delete text on Adobe Express.

Never had ths issue before...

Any help would be greatly appreciated!

Thank you,

Jacqueline

Report · Mar 10, 2025

Hi

@jacquelinel17347948

Welcome to the community! We're sorry to hear about this. Could you please let us know which platform you're having this issue on? Is it desktop or mobile? Is it happening on all projects or with a specific one? Are you getting any error messages? If so, can you share that with us?

If this is happening on a desktop, try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If it's on mobile, try signing out and signing in again, or you may also try reinstalling the app to check if that helps.

Let us know how it goes.

Regards,

Tarun

Report · Mar 17, 2025

Hello Tarun,

Thank you for the follow up _ Appreciated!

I was able to resolve the issue, not sure exactly how... as I had attempted everything that you had mentioned, also, I was not getting any error message. Good reference to have on hand to for future troubleshooting.

Cheers,

Jacqueline