Not able to move files from Assets to Logo when creating Brand from Library

[EmeraldHASC]

Not sure if this is a bug or a program limitation as this is my first time trying to create a Brand from a Library in Express but it's very confusing and nothing I look up is helping.

When creating a Brand from Library, all my files other than colors are organized under Assets. Everything I've searched says I should be able to move them to Logo via the drop down menu on each file but that option is not showing. I've tried uploading the same files to the folder direct from my computer but when I view the CC Library tab in a program like Illustrator, the file is shown as both Not Grouped and as not compatible or and as not compatible with Illustrator (showing as greyed out). Is there a way to fix this and or maintain the organization in my CC Libraries while they are linked to a Brand with it's own organization?

At this point the only thing I can think of is having to create a Brand from scratch and having to maintain the two in parallel in the future, which is a huge time suck that I was hoping this feature would be able to prevent.

[sonali_3743]

Hi @EmeraldHASC

It seems you're encountering challenges when creating a Brand from a Library in Adobe Express. Could you confirm if you're using the latest version of the app? Are the files you're trying to organize supported by both Adobe Express and Illustrator? Additionally, could you provide more details about the specific drop-down menu options you're missing?

This will help us understand whether it's a compatibility issue or something else. We’re here to assist and find a solution! 

Regards,

Sonali

[EmeraldHASC]

I am using Express via browser so it is up to date. Illustrator is also up to date. Yes the files are supported by both I am using Illustrator files. And I wouldn't know if there is a drop down menu I am missing, all the Adobe support topics I read about this suggest there should be some option to move the files but they don't provide any images of said menu.